M3 User Group

Note : This is an interim programme. The final programme will be published soon.

Development | M3PamwinPlus sessions
09:00 ‐ 10:00 | The Street
Registration
10:00 ‐ 10:15 | Auditorium
Welcome and introduction
Facilitator: Paul Flowers (Director, M3)
10:15 ‐ 11:00 | Auditorium
Joint Session: A year in housing (2019)
Facilitator: Diane Carney (Director of Repairs & Maintenance, Gentoo Homes)
  1. Looking back at 2019
    Karl Linder (Chair, NHMF)
  2. Looking forward to 2020
    Professor Anne Power (Head of Housing & Communities, London School of Economics)
11:00 ‐ 11:15 | The Street
Refreshments
11:15 ‐ 12:00 | Room 1
How’s it Going? A discussion on top issues or challenges faced by clients
Facilitator: Paul Flowers (Director, M3)
12:00 ‐ 12:45 | Room 1
Joint Ventures & Big Developments / Intercompany Account setup and cashflows
Facilitator: Matt Snuggs (Director, M3)
12:45 ‐ 13:45 | The Street
Lunch
13:45 ‐ 14:45 | Auditorium
Joint Session: Building Sustainable Homes
Facilitator: Simon Davis (Rand Associates)
  1. A case study
    Bill Byfield (Director, Savills)
  2. Considering sustainability at the design & build stages
    Alex Dixon (Director of Assets and Development, Freebridge HA)
  3. Maintenance management and the feedback loop
    Elspeth Brown (Repairs and Maintenance Manager, Hexagon HA)
14:45 ‐ 15:00 | The Street
Refreshments
15:00 ‐ 15:45 | Room 1
Reporting using Power BI / Presentation of the Benchmarking Report
Facilitator: Sundeep Heer (Senior Consultant, M3)
15:45 ‐ 16:30 | Room 1
Presenting the new look and features of M3Pamwin Plus
Facilitator: Lorraine Boyle (Head of Business Support, M3)
Repairs | M3Central M3Locator M3Housecall sessions
09:00 ‐ 10:00 | The Street
Registration
10:00 ‐ 10:15 | Auditorium
Welcome and introduction
Facilitator: Paul Flowers (Director, M3)
10:15 ‐ 11:00 | Auditorium
Joint Session: A year in housing (2019)
Facilitator: Diane Carney (Director of Repairs & Maintenance, Gentoo Homes)
  1. Looking back at 2019
    Karl Linder (Chair, NHMF)
  2. Looking forward to 2020
    Professor Anne Power (Head of Housing & Communities, London School of Economics)
11:00 ‐ 11:15 | The Street
Refreshments
11:15 ‐ 12:00 | Room 4
Update on new product features & functionality
Facilitator: Bob Williams (Director, M3)
12:00 ‐ 12:45 | Room 4
Effectively managing repair requests
Facilitator: Craig Oosthuizen (Senior Business Support Manager, M3)
  1. Diagnosing repairs in the contact centre
    Paul Aitken (IT Manager, South Lakes Housing)
  2. Managing online requests from tenants
    Rob West (Business Systems Manager, Vivid Homes)
12:45 ‐ 13:45 | The Street
Lunch
13:45 ‐ 14:45 | Auditorium
Joint Session: Building Sustainable Homes
Facilitator: Simon Davis (Director, Rand Associates)
  1. A case study
    Bill Byfield (Director Savills)
  2. Considering sustainability at the design & build stages
    Alex Dixon (Director of Assets and Development, Freebridge HA)
  3. Maintenance management and the feedback loop
    Elspeth Brown (Repairs and Maintenance Manager, Hexagon HA)
15:00 ‐ 15:45 | Room 4
What is the future of repair diagnostics?
Facilitator: Bob Williams (Director, M3)
15:45 ‐ 16:30 | Room 4
Roundup and roadmap for future updates
Facilitator: Craig Oosthuizen (Senior Business Support Manager, M3)
M3NHF Schedule of Rates sessions
09:00 ‐ 10:00 | The Street
Registration
10:00 ‐ 10:15 | Auditorium
Welcome and introduction
Facilitator: Paul Flowers (Director, M3)
10:15 ‐ 11:00 | Auditorium
Joint Session: A year in housing (2019)
Facilitator: Diane Carney (Director of Repairs & Maintenance, Gentoo Homes)
  1. Looking back at 2019
    Karl Linder (Chair, NHMF)
  2. Looking forward to 2020
    Professor Anne Power (Head of Housing & Communities, London School of Economics)
11:00 ‐ 11:15 |
Refreshments
11:15 ‐ 12:00 | Room 3
Using the M3NHF Schedule of Rates in procurement
Facilitator: Dominic Higgins (Director, Rand Associates)
  1. Recent procurement exercise using version 7
    Ian McIntosh (Senior Procurement Manager, Hastoe Group)
  2. Recent procurement exercise using version 7
    Phillip Gardner (Project Manager, Liverpool City Council)
12:00 ‐ 12:45 | Room 3
Ask the authors & share best practice
Facilitator: David Miller (Director, Rand Associates)
12:45 ‐ 13:45 | The Street
Lunch
13:45 ‐ 14:45 | Auditorium
Joint Session: Building Sustainable Homes
Facilitator: Simon Davis (Director, Rand Associates)
  1. A case study
    Bill Byfield (Director, Savills)
  2. Considering sustainability at the design & build stages
    Alex Dixon (Director of Assets and Development, Freebridge HA)
  3. Maintenance management and the feedback loop
    Elspeth Brown (Repairs and Maintenance Manager, Hexagon HA)
14:45 ‐ 15:00 | The Street
Refreshments
15:00 ‐ 15:45 | Room 3
Benchmarking and SoR survey
Facilitator: Steve Downing (Director, Rand Associates)
15:45 ‐ 16:30 | Room 3
Roundup and roadmap for future updates
Facilitator: Jon Case (Director, Rand Associates)

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