M3 User Group

Development | M3PamwinPlus sessions
09:00 ‐ 10:00 | The Street
Registration
10:00 ‐ 10:15 | Auditorium
Welcome and introduction
Facilitator: Paul Flowers (Director, M3)
10:15 ‐ 11:00 | Auditorium
Joint Session: A year in housing (2019)
Facilitator: Diane Carney (Director of Repairs & Maintenance, Gentoo Homes)
  1. Looking back at 2019
    TBC
  2. Looking forward to 2020
    Professor Anne Power (Head of Housing & Communities, London School of Economics)
11:00 ‐ 11:15 | The Street
Refreshments
11:15 ‐ 12:00 | Room 1
How’s it Going? A discussion on top issues or challenges faced by clients
Facilitator: Laurie Wright (Development Programme Manager, Stonewater) & Chris Bartlett (Head of Projects and Programmes, Radian Group)
12:00 ‐ 12:45 | Room 1
Presenting the new look and features of M3Pamwin Plus
Facilitator: Jonny Sweetman (Associate Director, M3) & Lorraine Boyle (Head of Business Support, M3) & Nas Hayat (Director, Housing Insight)
12:45 ‐ 13:45 | The Street
Lunch
13:45 ‐ 14:45 | Auditorium
Joint Session: Building Sustainable Homes
Facilitator: Simon Davis (Director, Rand Associates)
  1. A case study
    Bill Byfield (Director, Savills)
  2. Considering sustainability at the design & build stages
    Mike Fisher (Head of Technical, A2Dominion Group) & Silvio Junges (Principal Sustainability Consultant, AES Sustainability Consultants)
  3. Maintenance management and the feedback loop
    Elspeth Brown (Repairs and Maintenance Manager, Hexagon HA)
14:45 ‐ 15:00 | The Street
Refreshments
15:00 ‐ 15:45 | Room 1
Reporting using Power BI / Presentation of the Benchmarking Report
Facilitator: Sundeep Heer (Senior Consultant, M3) & Lorraine Boyle (Head of Business Support, M3)
15:45 ‐ 16:30 | Room 1
Joint Ventures & Big Developments / Intercompany Account setup and cashflows
Facilitator: Paul Flowers (Managing Director, M3)
17:00 | Good Hotel
Drinks Reception at the Good Hotel (Next door to the Crystal)
Repairs | M3Central M3Locator M3Housecall sessions
09:00 ‐ 10:00 | The Street
Registration
10:00 ‐ 10:15 | Auditorium
Welcome and introduction
Facilitator: Paul Flowers (Director, M3)
10:15 ‐ 11:00 | Auditorium
Joint Session: A year in housing (2019)
Facilitator: Diane Carney (Director of Repairs & Maintenance, Gentoo Homes)
  1. Looking back at 2019
    TBC
  2. Looking forward to 2020
    Professor Anne Power (Head of Housing & Communities, London School of Economics)
11:00 ‐ 11:15 | The Street
Refreshments
11:15 ‐ 12:00 | Room 5
Update on new product features & functionality
Facilitator: Bob Williams (Director, M3)
12:00 ‐ 12:45 | Room 5
Effectively managing repair requests
Facilitator: Ben Virgo (Sales and Marketing Director, M3)
  1. Diagnosing repairs in the contact centre
    Paul Aitken (IT Manager, South Lakes Housing)
  2. Managing online requests from tenants
    Rob West (Business Systems Manager, Vivid Homes)
12:45 ‐ 13:45 | The Street
Lunch
13:45 ‐ 14:45 | Auditorium
Joint Session: Building Sustainable Homes
Facilitator: Simon Davis (Director, Rand Associates)
  1. A case study
    Bill Byfield (Director Savills)
  2. Considering sustainability at the design & build stages
    Mike Fisher (Head of Technical, A2Dominion Group) & Silvio Junges (Principal Sustainability Consultant, AES Sustainability Consultants)
  3. Maintenance management and the feedback loop
    Elspeth Brown (Repairs and Maintenance Manager, Hexagon HA)
14:45 ‐ 15:00 | The Street
Refreshments
15:00 ‐ 15:45 | Room 5
What is the future of repair reporting?
Facilitator: Bob Williams (Director, M3)
15:45 ‐ 16:30 | Room 5
Roundup and Roadmap
Facilitator: Jon Case (Director, Rand Associates)
17:00 | Good Hotel
Drinks Reception at the Good Hotel (Next door to the Crystal)
M3NHF Schedule of Rates sessions
09:00 ‐ 10:00 | The Street
Registration
10:00 ‐ 10:15 | Auditorium
Welcome and introduction
Facilitator: Paul Flowers (Director, M3)
10:15 ‐ 11:00 | Auditorium
Joint Session: A year in housing (2019)
Facilitator: Diane Carney (Director of Repairs & Maintenance, Gentoo Homes)
  1. Looking back at 2019
    TBC
  2. Looking forward to 2020
    Professor Anne Power (Head of Housing & Communities, London School of Economics)
11:00 ‐ 11:15 | The Street
Refreshments
11:15 ‐ 12:00 | Room 3
Using the M3NHF Schedule of Rates in procurement
Facilitator: Dominic Higgins (Director, Rand Associates)
  1. Recent procurement exercise using version 7
    Ian McIntosh (Senior Procurement Manager, Hastoe Group)
  2. Recent procurement exercise using version 7
    Terry Larder (Commercial and Contracts Manager, Southampton City Council)
12:00 ‐ 12:45 | Room 3
Ask the authors & share best practice
Facilitator: Steve Downing (Director, Rand Associates)
12:45 ‐ 13:45 | The Street
Lunch
13:45 ‐ 14:45 | Auditorium
Joint Session: Building Sustainable Homes
Facilitator: Simon Davis (Director, Rand Associates)
  1. A case study
    Bill Byfield (Director, Savills)
  2. Considering sustainability at the design & build stages
    Mike Fisher (Head of Technical, A2Dominion Group) & Silvio Junges (Principal Sustainability Consultant, AES Sustainability Consultants)
  3. Maintenance management and the feedback loop
    Elspeth Brown (Repairs and Maintenance Manager, Hexagon HA)
14:45 ‐ 15:00 | The Street
Refreshments
15:00 ‐ 15:45 | Room 3
How are you using the Schedule of Rates?
Facilitator: David Miller (Director, Rand Associates)
15:45 ‐ 16:30 | Room 3
Roundup and Roadmap
Facilitator: David Miller (Director, Rand Associates)
17:00 | Good Hotel
Drinks Reception at the Good Hotel (Next door to the Crystal)

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