M3 for accurate repair orders
M3Central Reporting helps residents report repairs online.
M3Central Diagnostics helps staff to diagnose and order repairs accurately
Let's talk M3Central
If you want to provide an online repair reporting service, carry out void surveys, raise job orders using the M3NHF Schedule of Rates, or improve the accuracy of your repair reporting, M3Central can help.
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One system with different modes
M3Central is a web based service that runs on M3 servers and can be used on phones, tablets, laptops and desktops.
M3Central's Profiles feature allows you to differentiate between contracts or tenancies.
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Report repair problems
M3Central Reporting helps residents to report their repairs online using pictures and advice. Users can add photographs and comments and the system can be easily customised to fit your requirements.
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Diagnose repairs problems
M3Central Diagnostics helps non-technical and experienced technical staff to diagnose repair problems and raise job orders. It provides an easy way to find M3NHF Schedule of Rates items and add them to a schedule of works.
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Get started
M3Central is easy to deploy because it can be used standalone as well as working with other systems. M3NHF SOR subscribers get the benefit of being able to switch on their SOR as a standard option. Non-subscribers can have their bespoke SORs imported.
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Link to other systems
Most leading suppliers have integrated, or are integrating, M3Central to work with their systems and some of their latest releases will only work with M3Central. Some customers have also integrated M3Central with their own inhouse systems.You are welcome to ask us for the current position or, for the latest information, ask your prospective supplier.
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Hosted
M3Central is a web application that runs on M3 servers hosted in a UK-based data centre (technical details of the data centre infrastructure are available on request). All software upgrades managed by in-house by M3.
A community of users
When purchasing M3Central you join a community of users and benefit from:
- codeUser-led system development
- data_usageUnlimited helpdesk access
- insert_invitationUser events and web casts
- tuneFuture upgrades at no extra cost
- plus_oneSubscription fees allowing unlimited individual users
M3 for accurate repair orders
M3Central Reporting helps residents report repairs online. M3Central Diagnostics helps staff to diagnose and order repairs accurately
Let’s talk M3Central
Equip your contact centres and residents with a smart, easy-to-use platform that streamlines repair reporting and diagnosis. Designed specifically for housing organisations, using the M3NHFSchedule of Rates, M3Central helps reduce costs, improve efficiency, and deliver a better customer experience
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Intuitive Interface for Non-Technical Users
A simple, easy-to-use graphical interface guides both contact centre staff and residents through a step-by-step process to accurately diagnose and report repairs online
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Reduce Operational Costs
Minimise unnecessary variations and significantly speed up the repair diagnosis process, helping your organisation reduce costs and improve efficiency
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Ready to Deploy
Ready to use straight out of the box, with a pre-mapped interface built around the industry-standard NHF Schedule of Rates
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Built Around Your Organisation
Every organisation works differently. The interface can be fully customised to match your requirements and branding, ensuring it fits seamlessly into your operations
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Developed by Housing Experts
Built through a collaborative development approach with housing professionals to ensure the product continues to evolve with the needs of our clients
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Cloud-Based Solution
Seamlessly integrates with any web-based system, with all upgrades and maintenance managed in-house by M3
Some of our integration partners
Using XML over HTTP / JSON / Basic copy-paste & email reports
Here are some of our amazing clients
Our community of users benefit from
- User-led system development
- Unlimited helpdesk access
- User events and webinars
M3Central improves over Locator Plus by allowing sites to make changes easily and publish separate configuration to both M3 Diagnostics and M3 Reporting, allowing users to respond quickly to business needs. The M3Central Team were very helpful and listened to suggested improvements and added these to their development roadmap.
Upgrading to the latest version of M3Central was a smooth and well supported experience. The M3 team’s responsiveness and expertise turned what could have been a complex upgrade into a seamless transition.
What stood out was the collaborative spirit of the M3 team. Whether it was training sessions, technical troubleshooting, or integration support, they were consistently on hand with practical solutions and clear guidance. This made them feel like an extension of our own team.
We’re grateful for the partnership and look forward to continuing our journey with M3Central
Integrating M3Central into Salesforce to allow our customers to report their own repairs was straightforward. The M3Central team were incredibly helpful and collaborative in achieving this goal. M3Central is easy to configure and simple to use.