M3Locator Plus FAQs

Contact us using our online form or call us, during office hours, on 020 8274 4000.

Getting started

Can I view our policies and procedures from within M3Locator Plus?
How do I customise M3Locator Plus?
Can M3Locator Plus be used outside the call centre?

Schedule of Rates

Why are some of the items in M3Locator Plus not in the M3NHF Schedule of Rates in our Housing Management / Jobs ordering system?
How can I amend the Schedule of Rates in M3Locator Plus?
Can amendments be migrated to a new Schedule of Rates?
If I buy M3Locator Plus will I get M3NHF Schedule of Rates with it?
Which new schedules are included in new releases of M3Locator Plus?

Tips and tricks

Does M3Locator Plus have any hidden settings?
I'm getting a 'file access denied' message when trying to change the settings or save Store files - how can we fix this?
I'm getting a 'permission denied' message in M3Locator Plus - how can I fix this?
Some of our users are getting the message 'File Object failed to load' several times when starting M3Locator Plus - how can we fix this?
How can I change the repair problems that are displayed in M3Locator Plus?
Are there any keyboard shortcuts?
Are there any context menus?
I cannot launch Locator Plus and am getting a message about 'other apps'. I am running Windows 8+
Are there any extra settings which I may not have spotted?

Training

Does M3 offer any M3Locator Plus training?

Upgrades and updates

How do I upgrade M3Locator Plus?
Can upgrades be used to install a complete application?

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