The handbooks use drawings to guide residents reporting repairs to identify exactly what is wrong.
This is a useful place to record clearly how to report a repair online, by telephone or in person and what to do in the case of an emergency or out of hours.
Residents can refer to full information on what service to expect from their landlord to help them deal with repair problems in their home. This includes whether items are the resident’s responsibility or if items are rechargeable.
We offer standard M3Repair Handbooks from stock which are popular with landlords requiring a small number of books. For those wanting more than 1000 books, our full service which produces a handbook tailored to your corporate colours, your contact details and repair reporting procedure is recommended.
The handbook can be made available for tenants to access on your website as a read-only PDF document. The online handbook is a navigable PDF with Interactive links; page numbers, phone numbers, web addresses and is available as a standard version or as a tailored to reflect your corporate style and repair reporting procedure.
The handbooks use the same drawings as M3Central, M3Locator and M3Housecall so that residents reporting online or talking to call centre staff can refer to the same information helping residents to describe and communicate exactly what is wrong.