Application Support Developer (Perm)

Housing Software (HS) is a small and diverse company, based in Mitcham, South London. It is an established and growing company. It is an innovative place to work, where each person shares their skills, makes an important contribution and shares the following values:

• Responsible
• Ambitious
• Inventive
• Generous
• Flexible

Housing Software has two main functions:

• Developing software, primarily for the Social Housing sector
• Providing support services for its partner company M3 Housing Ltd

HSS Aims

• Aims: Improve and Grow
• Improve – our company, our products
• Grow – from existing strengths, through creation & innovation

Purpose of role

Housing Software produce several software products to serve the Social Housing industry. These products require both technical and functional support for our customers to use them to their full potential. Housing Software also provide bespoke reports to our customers to satisfy their reporting needs.

The Application Support Developer will need to understand the products and the platforms they are built on in order to provide the technical and functional support. They will need to understand and manage support requests in the support desk system and grow in their understanding of the subject matter. The platforms involve SQL Server, IIS, .NET, Azure and Excel reports with VBA code and the Application Support Developer will need to provide assistance in all these areas

Primary Responsibilities

• Using available tools such as Visual Studio, TSQL, Excel, macros, product knowledge or similar, to investigate, debug and provide solutions to client queries and reported issues.
• Receiving, logging, escalating, and chasing outstanding issues in the helpdesk ticketing system in compliance with our service level obligations.
• Installing/upgrading our products for new and current clients.
• Contributing to the development and testing of new products and features
• Assist with creation and maintenance of our online documentation.
• Managing Remote Access connections to enable client support.
• Working with cloud services for hosting products on behalf of our clients.
• Assisting with creating and managing client customised reports in Excel, including using VBA coding and TSQL/SQL to prepare them.
• Maintaining test environments and client databases on network to enable client support

 Desired Skills

• Experience of debugging code in an IDE such as Visual Studio
• Experience of Databases and/or SQL Server Management Studio
• Familiarity with Excel, complex formulae, charts, pivots and an understanding of VBA
• Strong analytical, troubleshooting, documentation and problem-solving capabilities
• Ability to work under pressure, independently and organise work efficiently, to prioritise demands
• Ability to communicate technical concepts clearly and effectively.
• Good verbal and written communication skill and good organisational ability.
• Approachable and helpful personality.

Beneficial Skills

• Power BI
• Knowledge of Agile project management practices
• .NET C# or VBA, MVC, WPF, WinForms or similar platform
• Source control experience, e.g. GIT or TFS
• Knowledge of Azure or other cloud platform

Apply Now

If you are not using an email client, please email recruitment@m3h.co.uk.