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Telephone:
020 8274 4000

Account Manager 

Closing date: 31 August 2022

Housing Software (HS) is a small and diverse company, based in Mitcham, South London. It is an established and growing company. It is an innovative place to work, where each person shares their skills, makes an important contribution and shares the following values:

  • Responsible
  • Ambitious
  • Inventive
  • Generous
  • Flexible

The company's main functions include:

  • Developing software, primarily for the Social Housing sector
  • Providing support services for its partner company M3 Housing Ltd

The Account Manager will be expected to oversee the delivery of training and other services to existing clients. They will work to maintain good customer relationships, ensuring that we maintain high levels of customer satisfaction. The role is evenly split between administering the delivery of our training services, and managing relationships with existing clients using our suite of products.


Responsibilities

  • Serving as a lead point of contact for a select group of customers
  • Developing a ‘trusted advisor’ relationship with key accounts
  • Arranging and attending regular meetings with customers to review the service provided by housing software/M3, and the products to which they subscribe
  • Identifying opportunities for new business with existing clients, and passing them to the sales team for follow up Engaging with customers to understand their business processes in order to get the best use of the software and training
  • Maintaining up-to-date knowledge on a wide range of products
  • Developing and maintaining industry knowledge (training will be provided)
  • Assisting with product implementation for new clients, including installations
  • Promoting, managing and recording the delivery of training courses under the supervision of the training lead
  • Arranging training logistics, including travel and accommodation for trainers when requested
  • Capturing and recording training feedback in line with the Customer Feedback Management procedure
  • Maintaining accuracy of training resources, including but limited to web resources, the training database and documentation
  • Attending meetings, conferences and other industry events, including possible overnight stays
  • Ensuring M3 meets its service level obligations

Skills/Experience

Essential

  • Excellent oral and written communications skills
  • Excellent presentation and negotiation skills with the ability to convey complex themes
  • Able to build strong business relationships
  • Ability to problem solve and use initiative when required
  • Self-motivated, ability to work independently
  • Highly organised and able to cope with multiple responsibilities
  • Willingness to travel including overnight stays
  • Confident presenting to groups of people
  • Good computer skills, with ability to use Microsoft Office (Outlook, Excel and Word) to an intermediate level
  • Bachelors degree or equivalent number of years’ experience

Desirable

  • Account management experience
  • Experience working in the social housing sector
  • Experience arranging events or training

We are committed to flexible working, which includes considering flexible hours and being based at home. The nature of this role means you must be available between agreed core hours, and be prepared for travel or overnight stays outside of those hours.

Apply Now

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