Get a Quotation
Order Checkmate Client & Contractor
Contact M3
Description of the service
Round 11 opens
The eleventh year of Checkmate starts on 1st April 2010. Existing subscribers can still download reports on Round 10, based on financial year 2008-2009.
Who is Checkmate for?
The Checkmate service is provided to registered social landlords and local authorities throughout the country. Subscribers can submit performance data on an annual basis, enabling each subscriber to compare their performance with that of their peers year on year.
Checkmate provides a wide range of cost and performance indicators and has built up a database of repair performance information from 120 organisations over the last nine years. It is run by experienced frontline maintenance practitioners.
Client and contractor options
Separate questionnaires and analyses are provided each year covering the client side and the contractor side in delivering a repairs and maintenance service. The client side measures performance in delivering services to tenants, while the contractor side measures the efficiency and performance of a direct works organisation.
Checkmate subscribers can submit separate client and/or contractor questionnaires for different regions or members of a group structure, at a small additional cost. Each represents a separate dataset in the Checkmate database, and is separately validated when the submission is completed.
Types of subscription
Most subscribers choose "open" status, and their data is shared with all other subscribers who have selected this level; they are able to identify other subscribers and will be able to be identified by them. Those that select "anonymous" level will have access to the same benchmarking data, but will remain anonymous and will be unable to identify the other subscribers.
Data-entry
The data-entry screens online have tips and guidance to assist in understanding the questions, and flag up any data that is not recognised. Partially completed data is saved, so it can be entered in stages. It can be analysed at any stage in the process to compare the data entered so far with other subscribers on the database.
When you have completed your submission, it is checked and validated by our experienced project manager. This process may involve clarifying anything that is unexpected or unclear. Once validation is completed, you receive a report and your data is included for all subscribers to use in the analysis of their performance indicators.
M3 Consultancy offers a support service for gathering, validating and entering data. Read more here.
Analysis and reporting
There are about 40 key performance indicators (KPIs) covering the most important data on the costs and quality of service delivery. Another 250 performance indicators (PIs) examine the costs, performance, characteristics, and policies of your organisation in more detail. These compare your scores with the median, lower and upper quartiles for all subscribers or any subgroup of organisations you have chosen to benchmark against. Where a subscriber's data is from a previous year, you can choose to uplift their costs by the RPI or BMI (the RICS Building Maintenance Index).
The KPIs cover all areas required by the Housing Inspectorate, the Audit Commission and the Tenant Services Authority.
A traffic light system indicates green where you are in the top quartile, and highlights in red any KPIs or PIs that are in the poorest quartile.
Graphs can be displayed and printed for any of the individual KPIs or PIs showing where you rank with the other subscribers you are benchmarking against. Those with "open" status see the names of each organisation on the graph; anonymous subscribers just see their subscription number. In either case, double clicking any organisation on the graph brings up their profile, indicating their size, type of organisation, and which region they are from.
Graph any of the Performance Indicators with any filter to immediately see how you compare.
You can filter which data you want to benchmark yourself against by date, cost groups, regions and organisation types. You can also inflate costs by BMI and RPI indexes.
Annual report
In previous years an annual report has been sent to all Checkmate subscribers commenting on trends from the benchmarking study. From this year, subscribers will be able to download their own bespoke benchmarking report once their data has been validated.