Frequently Asked Questions
Repair guides, printed as convenient handbooks, help residents report their repairs and care for their homes. Your organisation's contact details and your repairs policies are integrated into the book.
Accurate repairs orders start with collecting good information from residents.
Simple tables show who is responsible for what.
Diagrams illustrate common repairs and include essential terminology to help them give an accurate report. The diagrams are the same as those in Locator Plus, Housecall, and Housecare and they are designed to help those unused to technical terms to describe exactly what is wrong.
There are tips on looking after their home, including control of condensation and for dealing with simple repair tasks such as bleeding a radiator or unblocking a sink.
The books can be purchased in bulk for distribution to residents. We also provide a full DTP service printing the handbooks in your own corporate style. Advice in the standard handbook is written to meet standards set by the Tenant Services Agency or Welsh Government Housing department and can be tailored to your requirements.
To ask for more information please use our Contact Us Form or phone us on 020 8254 5580
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