| Name | Description | Expiration |
| JSESSIONID | This is the only cookie that Housecall sets automatically. It is a temporary or session cookie used to keep track of a user as they move through the system. It is not used for any other purpose. | Expires when user closes their browser |
| HOUSECALL | If users check the ‘Remember Me’ option on the personal details form (this is not available if users are connecting via a portal) then this cookie is set. It contains the personal details that users entered on the form but not the access information. This is used to complete the personal details form on the user’s next visit. | Indefinite |
| NID and THISNID | If a user has checked the 'Remember Me' box and the Housecall customer has selected the option to allow users to chase previously reported repairs, Housecall will set cookies beginning with NID and then numbered from 1 to 9. A further cookie called THISNID records the number of the last numbered cookie to be set. These cookies are used to store the reference number of the repair requests that the user has made so that Housecall can look them up on the user’s subsequent visits. They are used for no other purpose. | Indefinite |
| CFID and CFTOKEN | These cookies were used by a previous approach to keeping track of users as they moved through the site. They are no longer set or used. Existing cookies may be safely deleted | Indefinite |
Google Analytics
Housecall also uses Google analytics which sets the following cookies:
| Name | Description | Expiration |
| __utma | This cookie is typically written to the browser upon the first visit to your site from that web browser. If the cookie has been deleted by the browser operator, and the browser subsequently visits your site, a new __utma cookie is written with a different unique ID. This cookie is used to determine unique visitors to your site and it is updated with each page view. Additionally, this cookie is provided with a unique ID that Google Analytics uses to ensure both the validity and accessibility of the cookie as an extra security measure. | 2 years from set/update. |
| __utmb | This cookie is used to establish and continue a user session with your site. When a user views a page on your site, the Google Analytics code attempts to update this cookie. If it does not find the cookie, a new one is written and a new session is established. Each time a user visits a different page on your site, this cookie is updated to expire in 30 minutes, thus continuing a single session for as long as user activity continues within 30-minute intervals. This cookie expires when a user pauses on a page on your site for longer than 30 minutes. | 30 minutes from set/update. |
| __utmz | This cookie stores the type of referral used by the visitor to reach your site, whether via a direct method, a referring link, a website search, or a campaign such as an ad or an email link. It is used to calculate search engine traffic, ad campaigns and page navigation within your own site. The cookie is updated with each page view to your site. | |