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5 Support and Training
Support
Frequently Asked Questions
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Training
M3Locator Plus Training Days
1 - Are you getting the most from M3Locator Plus?
Thursday 26th April 2012 10:00am-4:30pm - London
Content
- Review of all the methods of diagnosing repairs using M3Locator Plus
- Other features such as damp diagnostics and display settings
- Cover latest features, including new drawings and M3NHF Schedule of Rates v 6.1
- Creating, saving and accessing lists of works orders, eg for voids or cyclical maintenance
- Amending the schedule of rates for your organisation’s needs
- Editing advice to reflect your organisation's policies and procedures
- Editing repair items and the diagnostics
- Updating Locator Plus
- Help, support, training for new staff
And more
Training also provides an excellent opportunity to network with colleagues from other organisations who are facing the same challenges.
Who should attend?
This session is aimed at those who are responsible for implementing the organisation's maintenance arrangements:
- System administrators from IT
- Maintenance managers
- Customer services managers
- Technical staff
The training day rate is £230 + VAT pp.
Click here for map and directions of Mitcham venue
Next training - To be confirmed
Training on your premises
We also offer courses at your premises. Please read the descriptions below to decide which programme is suitable for you. You can mix and match half days but each combination must create full day sessions.
For users (repair takers)
This half day programme includes training on diagnosing repairs using pictures and text. The day is suitable for frontline repair takers or admin staff who have just begun using M3Locator Plus or those who have been using it for a while and want to make the most of this product. Technical staff have also found this training useful. The training will benefit your organisation by reducing variations and increasing the number of jobs which get fixed on the first callout. This is done by helping repair takers to match problems to the correct repair job solutions.Each trainee needs access to M3Locator Plus, preferably linked to a test version of your repairs ordering software.
For system administrators
This full day programme includes training on managing the functionality available via Settings in M3Locator Plus. The topics here include setting up the display preferences, editing advice and items, checking and installing updates and working with the schedule of rates. The day is suitable for people who administer M3Locator Plus within your organisation. The training will help you to best fit M3Locator Plus to your organisation's processes and procedures.A shorter version of the Administration training can be delivered in half a day. Topics are included and excluded from the training according to the needs of your organisation.
Administration training requires an individual installation of M3Locator Plus on each trainee's C:\ drive or equivalent.
Training is normally for up to six delegates at each half day session, on your premises, and costs £900 per day + VAT + Expenses. For more than six delegates please contact us for a quote. Typically, training at your premises begins at 10:00am and finishes at 4:30pm.